Legal Policies

Last updated: 1/23/2025

1. Acceptance of Terms

By accessing and using BolMitra AI, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.

2. Subscription and Payments

- Free tier users can access limited features
- Pro subscription is billed monthly or annually
- Payments are processed securely through our payment gateway
- Subscription can be cancelled at any time

3. Refund Policy

- Refunds are available within 7 days of purchase
- Contact support for refund requests
- Refunds are processed through the original payment method
- Partial refunds may be offered for unused service time

4. Privacy Policy

We take your privacy seriously. Here's how we handle your data:

• We collect only necessary information for service operation
• Your data is processed securely and not shared with third parties
• We use industry-standard encryption for data protection
• You can request data deletion at any time

5. User Responsibilities

Users must:

• Have legal rights to upload and process documents
• Maintain account security
• Not misuse or attempt to abuse the service
• Comply with all applicable laws and regulations

6. Service Limitations and Voice Processing

- We aim for 99.9% uptime but don't guarantee uninterrupted service
- AI responses are automated and may not be 100% accurate
- Document processing times vary by size and complexity
- Maximum file size and monthly usage limits apply
- Voice processing is handled through Google Gemini AI services
- Voice recordings are automatically deleted within 48 hours
- Voice recognition accuracy may vary based on factors like accent, background noise, and audio quality

7. Voice Feature Terms

By using our voice features, you acknowledge and agree that:

• Your voice recordings will be processed by Google Gemini AI services
• Recordings are temporarily stored and automatically deleted within 48 hours
• We cannot guarantee 100% accuracy in voice recognition
• You will not submit voice recordings containing sensitive or confidential information

8. Contact Information

For support, refunds, or privacy concerns, contact us at:
Email: vikaswakdepc@gmail.com
Response time: Within 24 hours